Returns policy

Our policy

We're confident you'll be over the moon with your purchase,

but if you're not, that's totally fine!

Your satisfaction is top of our list, so if something isn't quite right,

here's how returns and exchanges work.

Returns are accepted within 14 days of delivery
Items must be unused, unworn, and in original condition, including all original packaging
For hygiene reasons, earrings are non-returnable unless faulty
Sale or discounted items are non-returnable unless faulty

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with:

We’ll offer a replacement or full refund, depending on the situation

Exchanges are available for eligible items, subject to stock availability
Customers are responsible for return shipping costs unless the item is faulty
We recommend using a tracked shipping service for returns, as we can’t be responsible for items lost in transit

Once we receive and inspect your return, we’ll notify you of approval.
Approved refunds are processed back to the original payment method within 5–10 business days
Original shipping fees are non-refundable

To request a return, please email us at info@ariisejewellery.com with:

Returns sent without prior approval may not be accepted.