Returns policy
_____________
_____________
Our policy
We're confident you'll be over the moon with your purchase,
but if you're not, that's totally fine!
Your satisfaction is top of our list, so if something isn't quite right,
here's how returns and exchanges work.
Eligibility for returns
-
Returns are accepted within 14 days of delivery
-
Items must be unused, unworn, and in original condition, including all original packaging
-
For hygiene reasons, earrings are non-returnable unless faulty
-
Sale or discounted items are non-returnable unless faulty
Faulty or damaged items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery with:
-
Your order number
-
A clear photo of the issue
We’ll offer a replacement or full refund, depending on the situation
Exchanges
-
Exchanges are available for eligible items, subject to stock availability
-
Customers are responsible for return shipping costs unless the item is faulty
-
We recommend using a tracked shipping service for returns, as we can’t be responsible for items lost in transit
Refunds
-
Once we receive and inspect your return, we’ll notify you of approval.
-
Approved refunds are processed back to the original payment method within 5–10 business days
-
Original shipping fees are non-refundable
How to start a return
To request a return, please email us at info@ariisejewellery.com with:
-
Your order number
-
The item(s) you wish to return
-
The reason for the return
Returns sent without prior approval may not be accepted.
